Terms & Conditions
MTY GIFT CARD PROGRAM TERMS AND CONDITIONS
IMPORTANT – The following agreement describes the terms and conditions that apply to the gift card account of all MTY Group gift cards in Canada between you and MTY Franchising Group which carries on business through participating stores across Canada, including Country Style, Cultures, Croissant Plus, Franx Supreme, Kim Chi, Koryo Korean Barbeque, Koya Japon, La Crémière, Mr. Souvlaki, Mr.Sub, Mucho Burrito, Muffin Plus, O’Burger, Pizza Delight, Scores, South Street Burger, Sushi Shop, Sushiman, SushiGo, Sukiyaki, Taco Time, Tandori, TCBY, Thai Express, Thai Zone, Tiki Ming, Timothy’s, Tosto, Tutti Frutti, Valentine, Vanelli’s, Vie&Nam, Villa Madina, Wasabi and other future potential retail partners across Canada. By using your gift card, you agree to the terms and conditions of this agreement. The terms and conditions of this agreement will administer the use of your gift card by you and/or anybody else who uses the gift card.
EXPIRATION OF CARD BALANCES
There are no charges or fees for the issuance or activation of your gift card. MTY Franchising Group and its affiliated participating stores cannot be held responsible for lost or stolen gift cards.
RECEIPTS AND STATEMENTS
You can check the balance of your gift card at a store or online at https://giftcards.mtygroup.com/. Statements of transactions from gift card accounts will not be mailed to cardholders. When you use the gift card, the remaining account balance will be printed on the receipt from a point-of-sale register. The receipt will be given to you by the cashier and will indicate that the purchase was made using a gift card as well as the balance remaining on your card. You should keep your receipts to ensure that your account balance is correct. You will need to produce your receipt in the event of a balance dispute.
BILLING ERRORS AND CORRECTIONS
MTY Franchising Group reserves the right to correct the balance of your gift card account if we believe that a clerical, billing or accounting error occurred. MTY Franchising Inc. shall have no liability for any billing error unless you provide us notice within 60 days of the date of the transaction in question. You are responsible for keeping track of your transactions at all times.
LIABILITY OF UNAUTHORIZED TRANSACTIONS
Because your gift card is used like cash for purchases from participating stores across Canada, you are responsible for all transactions associated with your gift card, including unauthorized transactions. If your registered gift card is lost, stolen, or destroyed, it can be replaced with its remaining balance by contacting us immediately at https://information.mtyrewards.ca/contact-us/ where you will be asked to fill in the required fields. Your gift card balance is only protected from the point in time you notify us that your gift card is lost, stolen or damaged and we are able to verify ownership of the card. We will freeze the remaining balance on your gift card at the time you notify us and will load that remaining balance on a replacement gift card. Replacement cards cost $2.50 and will be mailed within 2-4 weeks.
AMENDMENTS TO THIS AGREEMENT
MTY Franchising Inc. may amend the terms and conditions of this agreement at any time, including any rights or obligations the cardholder or MTY Franchising Inc. may have. MTY Franchising Inc. will post the terms and conditions of the amended agreement online at https://giftcards.mtygroup.com/. As permitted by applicable law, any amendment will become effective at the time the amended agreement is posted on the web site or as otherwise stated in a notice to you. Unless stated otherwise, the amendment will apply to your future and existing gift cards. You are deemed to accept the amendments if you do not notify us to the contrary in writing within 20 days of the date of the notice or you use your gift card after such notice period. If you do not accept the amendments, upon written request, your gift card will be cancelled and the amount remaining on your gift card will be refunded to you.
SUSPENSION OR TERMINATION OF THIS AGREEMENT
MTY Franchising Inc. and all affiliated brands reserve the right, at its sole discretion, to add and delete retail partners, to suspend or terminate this agreement in whole or in part at any time for any reason without notice or liability to you, including in connection with the termination of the gift card program. If MTY Franchising Inc. terminates this agreement without cause, MTY Group will issue store credits equal to the balance held in your gift card account. Store credits will be issued to cardholders who have communicated to MTY Group through https://giftcards.mtygroup.com/ and have mailed their gift card to MTY Group. The amount of the store credits will be the value remaining on the gift card upon reception by MTY Franchising Inc.
This agreement shall be governed by and construed in accordance with the laws of the Province of Québec and the applicable laws of Canada therein.
This agreement is the complete and exclusive statement of agreement between you, MTY Franchising Inc. and all its affiliated brands, and surpasses all prior agreements. In the event that any condition of this agreement shall be determined to be unenforceable, that condition will be eliminated to the minimum extent necessary so that this agreement shall otherwise remain in effect.
QUESTIONS OR NOTICES
If you have any questions or would like to contact us regarding your gift card, please visit our web site at www.mtyrewards.ca or email us at firstname.lastname@example.org